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Feature request: Unblock your IP address

Feature request: Unblock your IP address

Unblock your IP address.

We are pleased to announce the addition of a feature request to your hosting account.

Data security

Data security is of paramount importance at Angel & Walt Hosting. Because of that we have taken steps to protect your web hosting account and its data to ensure that only the people who have the necessary credentials are given access to your account.

Server firewall

One of these steps is a firewall at the server level. This works by blocking access to anyone who tries to log into your account and enters either a wrong password or username a number of times. The server checks the IP address of the offending access device and blocks it from accessing your account. If the offender was a hacker or someone trying to gain unauthorised access to your account it means that your account is kept safe. On a daily basis thousands of such ‘trespassers’ are denied access to online accounts. Without such a firewall it means someone could keep trying over and over again until they gained access to your account.

Reasons why you may be blocked

Unfortunately the firewall sometimes blocks legitimate users. Maybe you forgot your recently changed password or you tried entering your Gmail password instead of your cpanel password. Or you probably missed one letter from your username. The end result is that the server will think that you are a hacker and will block your IP address in the firewall.

Up to this moment you had to contact our support staff in order to regain access to your account. Many of our users have requested that they would want the ability to unblock themselves without contacting support. Today we are pleased to let you know that this is now possible – You can now unblock yourself from within your Client Area on our website!

So how do you know if your IP address has been blocked?

There are steps you can take to find out if your IP address has been blocked. If you visit any URL address associated with your domain they will not work e.g. yourdomain, yourdomain/webmail, yourdomain/cpanel. If you use Outlook for email you also won’t be able to send or receive emails.

How do i unblock myself?

Step 1: Login to your Billing Account and enter your Client Area credentials. You received these via email when you signed up for our services. If you have forgotten them you can easily reset your password on the same URL above.

Step 2: Once logged in simply visit Unblock IP. The system will detect your current IP address and give the option to ‘Check for IP block and remove’

You should now be able to log into your account without problems. If the above does not work the contact our support team by visiting the Support Centre on our website. We are available via Live Chat, Telephone, Ticket system or email.

Enjoy your day and remember- let us know of any areas you want us to improve on. We appreciate your feedback

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